CUSTOMER CARE

Customer service

01

Engineering solutions

Fenco's service team provides technical support, upgrades, spare parts and quick turnaround.

Customer service

02

Fenco technology

Full process control. Maximum efficiency.

01

Original spare parts

02

Remote diagnostics

03

Scheduled Maintenance

04

Modernization of existing lines

03

More about the solution

Engineering depth without common phrases

01

Service contracts

Technical assistance contracts are tailored to the client's production mode and budget: from routine inspections to emergency intervention.

02

Original spare parts

The spare parts department supports current and discontinued machines. Upon request, individual replacement kits are generated at specified intervals, for example every 2000 operating hours.

  • Original components
  • Engine hour kits
  • Legacy hardware support
03

Technical assistance and training

Specialists accompany preliminary assembly, startup and operation, carry out preventive replacement of worn parts and additional training of personnel.

04

Remote diagnostics

A secure connection via VPN or a dedicated router allows you to analyze control parameters, quickly find the causes of faults and reduce downtime.

The material was prepared based on the official page of the manufacturer Fenco Food Machinery. Open source

05

How we work

From task to stable production

01Analysis of raw materials and purposes

We define the product, performance and quality requirements.

02Technological calculation

We select the optimal technology, balance of water and energy.

03Design and production

We manufacture equipment and assemble the line into a single complex.

04Installation and launch

We train the team and bring production to design mode.

FENCO CENTRAL ASIA & CAUCASUS

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